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Privacy Guarantee

You will be required to provide some personal data to make online purchases. The processing of these data is regulated by Legislative Decree 196 of 30 June 2003, "Personal Data Protection Code” and the GDPR (EU Regulation 2016/679). We recommend that you read the following notice carefully.

Olivo.Shop by Olivo Snc, hereinafter called Olivo.Shop expressly informs you that, pursuant to and for the effects of art. 10 of Law 675/96 on personal data protection, Olivo.Shop may collect your personal information when you register your credit card.

This collection is for:

1) completion of the purchase made via this site

2) advertising and marketing activities aimed at better understanding our customers and to adapt our commercial offer to the buying needs of our clientele, including through specific initiatives.

Law 675/96 requires your express consent for the activities referred to in point 2. If you have given it, Olivo.Shop reserves the right to communicate the data collected and processed as above to specialised marketing, advertising, statistics and commercial companies.

Olivo.Shop informs you that you have the rights established in article 13 of Law 675/96, namely:

a. To ask the Authority to confirm the existence of processing of data related to you;

b. To be informed by the Authority of the content of the notification received by it;

c. To obtain confirmation from Olivo.Shop of the existence or absence of data about you and communication in an intelligible form of the data, their origin, and of the logic and purposes of processing;

d. To have Olivo.Shop delete, block and transform into anonymous form any data processed in breach of the law;

e. To ask Olivo.Shop to update, correct or integrate data;

f. To have Olivo.Shop certify that the operations referred to in subparagraphs (d) and (e) have been reported to those to whom the data have been communicated;

g. To oppose in whole or in part the processing of data for legitimate reasons;

h. To oppose in whole or in part the processing of personal data about you for the purposes of commercial information, sending of advertising materials, direct sales, market research or interactive commercial communication

The data in question will be entered into a computerised database of Olivo Snc, as well as into its Technical Support structure for e-commerce services and processed using specially developed computer procedures. The data in question may be compared with those present in other databases.

Having read the above, pursuant to Article 11 of Law 675/96, you are requested to allow the processing of the data provided to the extent that such consent is expressly required by law, and to the communication of the data to the categories of persons specified above.

Your consent is also requested to the sending of information and promotional material.

How to buy

It’s much easier than it seems! Enter our store, choose the products you are interested in and add them to your shopping cart.

When you have finished choosing the products you are interested in:

if this is your first visit, enter your personal data and whatever else is required to register as a new customer;

otherwise, simply enter your user name and password; if you have forgotten them, click on "Recover password" to receive your login credentials by email.

After completing the access procedure, you can complete your order and wait for a confirmation e-mail with acceptance information.

The dedicated interface provides all the functions you need, even in subsequent purchases, to:

check the data of your current order, obtain information on the shipping status with the shipping data and estimated delivery dates;

return product/s if there are shipment errors or damaged products;

manage your order history;

receive our promotions;

communicate with our staff for any problems or to make suggestions or offer advice;

Normally, if not expressly requested, the amount paid is recorded as a reward. If you need an invoice, you must provide your VAT no. and tax code along with your payment and delivery information. Without this tax data, payment will be recorded as a reward, and you will not be able to request an invoice after the order dispatch date. 

INVOICES are not issued for amounts of less than €10.00

Invoices are issued only upon customer request. They must be requested at the time of purchase, and you must provide all the data necessary to issue the invoice.

For administrative reasons, invoices can no longer be issued after the date of purchase.

If no invoice is requested, the order is sent without any document of sale.

No cash register receipt, tax receipt or invoice is required for online sales unless expressly requested (Art. 22 of Presidential Decree 633/1972), under Article 2 of Presidential Decree 696 of 21 December 1996 because they are considered indirect electronic commerce and assimilated to mail order sales as per resolution 274/E of 5 November 2009 of the Italian Revenue Agency.

Order shipment

For destinations in Italy we have selected the best 12/24-hour express couriers. 

The costs are indicated in each item for sale; delivery throughout Italy is always free.

For deliveries in Europe, please see the following table. (link)

Delivery times are between 12 and 24 hours for most of Italy, except the islands, remote and/or hard-to-reach areas.

Important notice: "delivery times" shall mean the period between when the goods leave the warehouse and when they are delivered to the destination address.

Olivo.Shop cannot be held liable for any delays and/or non-deliveries, damaged goods attributable to the carrier or third parties, unforeseeable circumstances or force majeure.

Always check the condition and seal of the packages (packaged with personalised tape) that you will receive from the carriers. In the event of a defect, breakage and/or damage to the packages, please return the goods to the sender, stating the reasons for the return on the travel documents.

Order processing times 

The "Order Processing" time is the time between order receipt and delivery to the courier, which in turn depends on the type of payment chosen, and/or from the time of preparation if the object is "Custom". All orders paid by credit card or PayPal available in stock are entrusted to express couriers within one to two working days from receipt of payment confirmation. All orders paid by bank transfer are entrusted to express couriers within one to two working days from deposit in our current account.

Indicative courier delivery time 

“Indicative courier delivery time" is the time between pick-up of the goods at our warehouse for delivery to the customer’s door. After picking up the goods, the courier requires 12 to 24 hours to deliver the goods. The courier does not deliver on Saturdays, Sundays or national holidays.

Returns

Should you be dissatisfied with the quality of the item, you may return it by the legal deadline. You must notify us by e-mail at info@olivo.shop within 14 days from receipt of the goods.

Under Legislative Decree 185/99, the customer is entitled to withdraw from the contract without penalty and without having to provide any explanation. The right of withdrawal must be exercised via email sent within 14 working days from the day of receipt of the products. The customer must then, at their expense and within the same 14 business day time limit, return the goods without damage and perfectly intact in the original and complete packaging including all accessories. When the product is received, it will be examined by our technical department and we will reimburse (excluding return costs) the cost of the item to the customer as quickly as possible, via the same method of payment used to pay for the order (credit card, PayPal or bank transfer). Within the meaning of Legislative Decree 185/99, custom-made and/or personalised products are not eligible for the right of withdrawal.

IMPORTANT 

The return of products that are not intact, not part of the virtual showcase collection, damaged, used or missing accessories or original features and without packaging, will not be accepted by the supplier and the goods will be refused and returned to the sender. 

Refunds exclude shipping costs incurred for the initial delivery even if shipped at no charge for promotional purposes.

The instructions are simple:

Step 1, click on the "Return" icon in the Customer Care area and fill in the authorisation request form.

Important: All information requested in the return form is needed to complete the operation. Therefore, we also require your bank account, ABI, CAB, etc. data to complete the refund via bank transfer.

IBAN  INTESA SANPAOLO SPA IBAN: IT 96 R 03069 62471 100000001583 BIC: BCITITMM

Step 2

Upon receiving the goods in our warehouse, and after having checked their integrity, we will decide whether to replace the product or grant a refund by bank transfer within 15 (fifteen) days from receipt of the returned merchandise.

Both approval and any other communication will be promptly provided via e-mail.

Important: When returning items, ensure you return the them as they were delivered.

CUSTOMER SERVICE

The dedicated area provides the functions you need, even in subsequent purchases, to:

check the data of your current order;

obtain information on the delivery status: shipment date and estimated delivery dates;

return products for shipping errors or damage;

manage your personal history of all the orders you have placed;

receive our promotions;

communicate with our staff for any problem or to make suggestions or offer advice (our call centre is at your disposal from Monday to Friday 8:30-12:30 am and 2:30-5:30 pm, tel. +39 320 832 1745

SECURE TRANSACTIONS

You can pay as follows:

PayPal: protects your credit card information by using innovative security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. 

Credit card: pay on line with all VISA and Mastercard Aura and PostePay credit cards. Choose the method that guarantees secure transactions using 128-bit encryption.

Bank transfer reliable and safe, though it is not immediate and some banks charge for it.