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Order shipment

For destinations in Italy we have selected the best 12/24-hour express couriers. 

The costs are indicated in each item for sale; delivery throughout Italy is always free.

For deliveries in Europe, please see the following table. (link)

Delivery times are between 12 and 24 hours for most of Italy, except the islands, remote and/or hard-to-reach areas.

Important notice: "delivery times" shall mean the period between when the goods leave the warehouse and when they are delivered to the destination address.

Olivo.Shop cannot be held liable for any delays and/or non-deliveries, damaged goods attributable to the carrier or third parties, unforeseeable circumstances or force majeure.

Always check the condition and seal of the packages (packaged with personalised tape) that you will receive from the carriers. In the event of a defect, breakage and/or damage to the packages, please return the goods to the sender, stating the reasons for the return on the travel documents.

Order processing times 

The "Order Processing" time is the time between order receipt and delivery to the courier, which in turn depends on the type of payment chosen, and/or from the time of preparation if the object is "Custom". All orders paid by credit card or PayPal available in stock are entrusted to express couriers within one to two working days from receipt of payment confirmation. All orders paid by bank transfer are entrusted to express couriers within one to two working days from deposit in our current account.

Indicative courier delivery time 

“Indicative courier delivery time" is the time between pick-up of the goods at our warehouse for delivery to the customer’s door. After picking up the goods, the courier requires 12 to 24 hours to deliver the goods. The courier does not deliver on Saturdays, Sundays or national holidays.

Returns

Should you be dissatisfied with the quality of the item, you may return it by the legal deadline. You must notify us by e-mail at info@olivo.shop within 14 days from receipt of the goods.

Under Legislative Decree 185/99, the customer is entitled to withdraw from the contract without penalty and without having to provide any explanation. The right of withdrawal must be exercised via email sent within 14 working days from the day of receipt of the products. The customer must then, at their expense and within the same 14 business day time limit, return the goods without damage and perfectly intact in the original and complete packaging including all accessories. When the product is received, it will be examined by our technical department and we will reimburse (excluding return costs) the cost of the item to the customer as quickly as possible, via the same method of payment used to pay for the order (credit card, PayPal or bank transfer). Within the meaning of Legislative Decree 185/99, custom-made and/or personalised products are not eligible for the right of withdrawal.

IMPORTANT 

The return of products that are not intact, not part of the virtual showcase collection, damaged, used or missing accessories or original features and without packaging, will not be accepted by the supplier and the goods will be refused and returned to the sender. 

Refunds exclude shipping costs incurred for the initial delivery even if shipped at no charge for promotional purposes.

The instructions are simple:

Step 1, click on the "Return" icon in the Customer Care area and fill in the authorisation request form.

Important: All information requested in the return form is needed to complete the operation. Therefore, we also require your bank account, ABI, CAB, etc. data to complete the refund via bank transfer.

IBAN  INTESA SANPAOLO SPA IBAN: IT 96 R 03069 62471 100000001583 BIC: BCITITMM

Step 2

Upon receiving the goods in our warehouse, and after having checked their integrity, we will decide whether to replace the product or grant a refund by bank transfer within 15 (fifteen) days from receipt of the returned merchandise.

Both approval and any other communication will be promptly provided via e-mail.

Important: When returning items, ensure you return the them as they were delivered.